Who we are
Our website address is: https://iboxfactory.com
At iBox Factory, we are committed to safeguarding the privacy of our customers and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, and the choices you have.
Information We Collect
We may collect various types of information, including:
- Personal information: information such as your name, address, email address, and phone number provided by you during the ordering or inquiry process.
- Device and usage information: your IP address, browser type, device information, and how you use our website. Some of it is collected through cookies and similar technologies, described below. We treat this information as personal information.
Use of Information
We utilize the collected information for the following purposes:
- To process and fulfill your orders, including payment processing and delivery.
- To communicate with you regarding your order status, updates, and customer support.
- To personalize your experience on our website and improve our services.
- To send you promotional offers, newsletters, and marketing communications (with your consent).
- To analyze and enhance our website's performance and functionality.
Information Sharing
We share personal information with service providers that help us run our business: hosting and security for our website (Cloudflare), our customer relationship management and email systems (including Zoho and Mailchimp), live chat (Tawk.to and Zoho SalesIQ, only if you allow live chat), and spam protection for our quote forms (Google reCAPTCHA). If you allow the advertising category, information about your visit is also shared with the advertising and measurement partners described in the next section.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies, tracking technologies and advertising partners
Our website uses cookies and similar technologies. Some are needed to run the site: to keep your cart, to remember your privacy choices, and to protect our quote forms from spam. Google reCAPTCHA, which provides that protection, loads only when you start filling in a form. Other technologies are set by outside companies, and those only run if you allow them.
When you allow them, these categories can be used:
- Live chat (Tawk.to and Zoho SalesIQ). Runs the chat window and recognizes you across pages of a conversation. The chat provider receives your messages and details of your visit.
- Analytics. Remembers how you found us (search, an ad or another site) in a cookie on this website, and lets Google Analytics use its cookies to count visits when the advertising and measurement category is also on.
- Advertising and measurement (Google Tag Manager, Google Analytics, Google Ads and the Meta pixel). Lets these partners see that you visited, which pages you opened, and whether you asked for a quote, so we can measure our advertising and show you our ads on other websites. Images and videos hosted by other companies also load only with this category. This is the category that involves sharing information about your visit with companies other than us.
Until you make a choice, only the strictly necessary technologies run. Nothing in the live chat, analytics or advertising categories is loaded, and no chat, analytics or advertising cookie is set. Your choice is stored in your browser for 180 days, and you can change it at any time. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sharing, and the advertising category stays off.
Your California privacy rights
If you are a California resident, you have the right to know what personal information we collect about you and how we use it, to request a copy of it, to ask us to correct or delete it, and to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We will not treat you differently for exercising any of these rights.
We do not sell personal information for money. When the advertising category above is switched on, information about your visit is shared with advertising partners, which California law treats as "sharing" for cross-context behavioral advertising. To opt out, choose "Reject all" or switch off the advertising category in your privacy choices, which is also how you tell us not to sell or share your personal information. We also honor the Global Privacy Control signal as an opt-out.
Do Not Sell or Share My Personal Information
You can also contact us using the details at the end of this page to make any of these requests. We will verify your request before acting on it. If an authorized agent makes a request for you, we may ask for proof of their authority.
Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
Your Choices
You have the right to access, update, and correct your personal information. You may also opt out of receiving marketing communications from us. Please contact us using the information provided below to exercise these rights. You can change your cookie and tracking choices at any time from "Your privacy choices" at the bottom of every page.
Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective upon posting the updated version on our website.
Last updated: September 26, 2026
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the following details:
- Address: 110 S River Rd Suit 1, Des Plaines, IL 60016, United States
- Email: info@iboxfactory.com
- Phone: +(201) 510-1994
