Who we are
Our website address is: https://iboxfactory.com
Return and Refund Policy
Because of the personalized nature of our printing goods and other services, you must notify us within 2-3 business days after receiving the order if the delivered product is damaged or does not meet your order specifications.
We won’t refund or give you back the credit. But in the case of an error or defect, we will be bound to reprint your original order. Our management decides on whether or not there is a flaw.
You need to provide images as proof to explain the defective product or return. Only, in that case, we’ll reprint your original order. However, you need to provide the images within 7 working days after receiving the order.
Countries: We currently serve customers in Canada, the United Kingdom, and the United States.
Returns: We accept returns for defective products only.
Exchanges: Exchanges are not accepted.